AWS Lambda sends the chat message the source application directly through APIs (Facebook messenger) or Amazon Pinpoint (SMS message).

AWS Lambda looks up the chat session context in Amazon DynamoDB.

Chat message is delivered through Amazon Simple Notification Service to AWS Lambda.

AWS Lambda sends the chat message to Amazon Connect.

If PII redaction is enabled, AWS Lambda sends the chat message to Amazon Comprehend to detect PII data, then uses the response to filter the message before sending it to Amazon Connect.

AWS Lambda records the chat session context in Amazon DynamoDB.

Chat message is delivered through Amazon Pinpoint (SMS message) or Amazon API Gateway (digital channels such as Facebook messenger).

context piiRedactionTypes= ' ' Architecture

If you are deploying PII redaction with any channel you need to supply the piiRedactionTypes variable.

If you are deploying the WhatsApp channel you need to supply the waSecretArn variable.

If you are deploying the Facebook channel you need to supply the fbSecretArn variable.If you are deploying SMS channel you need to supply the pinpointAppId and smsNumber variables.Pass in the context required for the cdk stack. Npm -g install typescript npm install -g aws-cdkĬdk bootstrap aws://ACCOUNT_ID/AWS_REGION Deployment commandsĬDK deploy using your CLI profile (if you use default profile, don't need to specify the profile flag).

Please refer to this blog on the steps to create a Facebook messenger channel. AWS CLI setup in your local environmentįor detailed steps please visit the blog FB.An Amazon Connect Contact Flow setup for Amazon Connect (including Disconnect flow).

(You can use the sample contact flow for this example.).Create a simple contact flow which routes the contact to the appropriate queue.Message streaming API starter projects Prerequisite General

Amazon connect slack